Salon Envy aims to provide a pampered and bespoke experience for every client, every visit. For us to deliver the most premium services and experience, we kindly ask that you observe our etiquette guidelines.
- We equally respect the time of all our clients, which is why it’s essential for you to arrive on time for your appointment, preventing other clients being delayed for their services.
- We strive to create a relaxing and tranquil environment. Please be courteous, put your phone on silent and respect everyone else’s time of relaxation.
- Children are welcome in our salon, but we encourage you to bring something that they can entertain themselves with. We want our clients to feel comfortable and relaxed, without any distractions.
- If you schedule a colour appointment, avoid wearing white or high-collared tops. We take the utmost care when colouring, however, we prefer to prevent any damage to garments during colouring and rinsing. Salon Envy does not take responsibility for any clothing or personal items.
Cancellation: If you are unable to attend your scheduled appointment please ensure you have given a minimum of 24 hours’ notice as a courtesy to your stylist. If you fail to do so this you will incur a 50% of service fee
No Show: If you fail to show up for a scheduled appointment you will incur a will incur 50% of service fee.
Your stylist reserves the right to decline your future appointments should this be a common occurrence.
Our Service Guarantee
We make every attempt to ensure that you are satisfied with your experience at Salon Envy. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.
The service must be a mistake from the service provider... Not something you might have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 5 days past initial service date.
It is important you contact the salon as soon as you are unhappy so we can schedule you as soon as possible for a corrective service.
Please keep in mind, using box colour or going from darker to lighter tones may result in more than one service to achieve your desired result.
Right to refuse service
At Salon Envy we take pride in our team and creating an atmosphere and culture that cares for each individual client whilst also showing respect. In the same way, we expect the same respect from our clients.
Therefore we reserve the right to refuse a service to any individual that does not demonstrate appropriate behaviour to our team or another client.
We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in salon credit will be issued.
Methods of Payment
Salon Envy accepts Visa, Master card, Afterpay and cash
Your request will be scheduled based on stylist availability. Your request is not approved until you receive confirmation from Salon Envy
It is against salon policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.
Gift Certificate Policy
- Gift certificates are valid for up to one year from the date of purchase and must be presented at time of service.
- Copies of gift certificates are not acceptable.
- Please call Salon Envy concerning lost gift certificates
- All gift certificates are non-refundable.
- Gift certificates are not redeemable for cash.
- Gift certificates are valid at Salon Envy only for all products and services.
Salon Envy we is proud to partner with Sustainable Salons Australia.
Sustainable Salons recycle 95% of salon waste and rescued from landfill. All proceeds gained from recycling our waste are donated to not-for-profit organisations that provide meals to less fortunate. They have also collected upwards of 43,000 ponytails towards wigs for cancer and alopecia sufferings. Hair clippings are used to support charitable causes such as oil spills.
A $3 green fee will be added to each guests bill per visit, which enables us to utilise the sustainable salon initiative and do better for our environment. With your support, we are able to continue our efforts to protect the planet.